categories . Categories represent groups of defined phrases that an agent or customer uses during a call.category . A single category represents a defined phrase type that an agent or customer uses during a call.categories . (v2 and v3 only)subcategories . (v1 only)name .
guid . Unique identifier of the recording’s call. guid will match the unique identifier specified in the request.language . The ISO code for the language used when transcribing the call. (v3 only)status . The state of the end-to-end processing of the call recording. status is one of the following values:- processing. The recording is being processed.
- processed. The recording has been processed.
- failed. The processing of the recording failed.
confidence . The level of confidence in the transcript. confidence is one of the following values:callTimeBreakdown . The time, in seconds, that the recording included one of the following:- agent. Time when only the agent was talking.
- customer. Time when only the customer was talking.
- silence. Time when nobody was talking.
- crossTalk. Time when the agent and customer were both talking.
transcript . If the transcript request parameter was true, then transcript contains a transcript of the recording; otherwise, transcript is null.
|