- Only agents can initiate video interactions.
- SMS invitations are currently delivered from a Vonage-owned telephone number. You cannot change this number.
- Video meetings currently display Vonage branding. You cannot change this branding.
- Video interactions are not currently recorded.
- Customers joining meetings from their mobile devices currently need the Vonage Business Communications app installed on their device.
- Visual Engagement is currently available only in English.
- Visual Engagement only works with multi-interaction ContactPad.
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