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Vonage Contact Center keeps track of many supervisor activities, such as logging in to the VCC Admin Portal, creating a new agent, changing an agent's states, or creating a new applet in Interaction Plans Architect. For a list of all tracked actions, see Tracked actions. In the System Audit Log area of the VCC Admin Portal you can view and search these actions.
To view system activity, log in to the VCC Admin Portal and go to the System Audit area Audit Log (within Administration). For information about logging in to the VCC Admin Portal, see Logging in to the Vonage Contact Center Admin Portal.
In the main section of System Audit Log, all the tracked actions are displayed. By default, all the tracked actions appear. Each action includes the following information:
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Page through the actions using the specific page number, Next Page and Previous Page links. Click the << << or >> >> links to go straight to the first or last page respectively.
In the Search section of System Audit Log, you can search the actions to show only those that you are interested in. Define your search criteria.
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