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Note

Vonage for Service Cloud Voice has the following limitations:

  • Call Controls: Mute and DTMF digits are only supported for agents using WebRTC.
  • Only agents can be added as participants to calls. Consulting and warm transferring to interaction plans is not currently available.


In

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  • Call merging (conferencing of calls)
  • Multiple phone devices and device switching

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Child pages (Children Display)

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