Page Comparison

Vonage for Service Cloud Voice has the following limitations:

• Call Controlscontrols: Mute and DTMF digits are only supported for agents using WebRTC.
• Only agents can be added as participants to calls. Consulting and warm transferring to interaction plans is not currently available.

In addition, Vonage for Service Cloud Voice does not support the following Service Cloud Voice features:

• Call merging (conferencing of calls)
• Multiple phone devices and device switching