If the Post Call Quality Rating feature is enabled in the Account Feature Control section in the Configuration (Account Settings) area of Vonage Contact Center, you can set the percentage of calls that need to be rated for an account. For information about the Post Call Quality Rating feature, see Post Call Quality Rating.
How do I enable the Post Call Quality Rating feature?
In the Account Feature Control section in the Configuration (Account Settings) area of Vonage Contact Center, click to select ContactPad - users can rate the quality of their calls. If this setting is not available, contact your account manager for help.
How do I set the post call quality rating percentage for an account?
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