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Info
titleInteraction Content

Data retention settings apply to interaction content —

comprising 

comprising:

  • call recordings
,
  • transcripts
,
  • categorization results
,
  • voicemails
, and
  • screen recordings1
. You
  • recordings of Visual Engagement meetings2 (if Visual Engagement is enabled for your account)

You can find interaction content in the Interaction Content area of the VCC admin portal. For information about accessing Interaction Content, see Interaction Content.

For more information about Data Retention, see Service Description for Vonage Contact Center - Data Retention.

Note
titleScreen recording retention

11 

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_ExcerptScreenRecordingRetention
_ExcerptScreenRecordingRetention
nopaneltrue


Note
titleVisual Engagement meeting recording retention

2 

Insert excerpt
_ExcerptMeetingRecordingRetention
_ExcerptMeetingRecordingRetention
nopaneltrue


Note
titleIVR data retention

Insert excerpt
_ExcerptIVRDataRetention
_ExcerptIVRDataRetention
nopaneltrue

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