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When a case is assigned to you, you can modify the status of the case. For example, you might want to change the status when you respond to a case to indicate that you are waiting for a reply from the customer.
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Insert excerpt | ||||||
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When a case is assigned to you, you can modify the status of the case. For example, you might want to change the status when you respond to a case to indicate that you are waiting for a reply from the customer.
...