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When configuring an account, administrators can create a preference for that account using default disposition codes. Administrators can import that preference can be imported in the Call Logging area of VCC. They can then create and assign more codes to an account. To find out more, see Using Call Interaction Logging .
Agents can select from the configured codes in ContactPad. The list of codes is available after clicking the Log a Call button in the bottom-right corner of ContactPad. For more information, see Logging an interaction in ContactPad.
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