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How do I import default disposition codes?
When you go to the Call Logging area of VCC for the first time after the feature was enabled, you are asked whether you want to import the 16 default disposition codes to get them started. The list contains commonly used codes which you can then extend with new ones added to a preference.
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If you do not assign any codes after import, the welcome screen displays again next time you click Call Logging. |
How do I add and assign disposition codes to a preference?
You can add disposition codes to a preference for your account. You can add codes both in the Available codes and the Assigned codes section.
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You can't currently delete disposition codes. To remove the disposition codes from ContactPad, remove them from the Assigned codes list. |
How do I display disposition codes in Dashboards?
You can set up dashboards to display disposition codes used by agents in interactions. Users with supervisor or wallboard licenses can view the dashboards. Agent users can access individual dashboards using direct links.
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