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overview

You can configure auto answer in various places. If the auto-answer feature is available for your account for inbound, outbound, or both calls, you can enable or disable auto answer for applicable calls at account- or user- level.

Note
You cannot enable or disable auto answer if the feature isn't available for your account.

Excerpt

name	account level

Account-level auto-answer settings affect all users in your account.

To enable auto-answer settings for all users in your account, switch on the VBC integration/WebRTC - auto-answer inbound calls, VBC integration/WebRTC - auto-answer outbound calls, or both features for your account.
To disable auto-answer settings for all users in your account, switch off the VBC integration/WebRTC - auto-answer inbound calls, VBC integration/WebRTC - auto-answer outbound calls, or both features for your account.
You can also prevent agents from changing their own auto-answer settings. To do so, switch on WebRTC - agents can't change auto-answer settings.

Find these settings in Account Feature Control in the Configuration (Account Settings) area of Vonage Contact Center. For information, see Controlling features for your account.

Note

If enabled for your account, you can override these settings for individual users in User Admin. An agent can also override account-level settings in WebRTC options. For information about configuring user-level settings, see the User-level section later in this page. When user-level settings have been set for an individual user, changing account-level settings has no effect on that user's settings.