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  1. Go to Setup in Salesforce.

  2. On the left-hand side of the Salesforce window, in the search box, type 'Call Centers'. Call Centers appears below the search box.
  3. Click Call Centers. All Call Centers appears.

  4. Click the Vonage Contact Center in Salesforce call center.

  5. Click Edit.

  6. When you first install Vonage Contact Center into Salesforce, the item labelled CTI Adapter URL contains https://***.newvoicemedia.com/CallCentre/ServiceCloud/AgentInterface. Replace *** with the correct subdomain for your region: 

    Insert excerpt
    _ExcerptVCCRegions
    _ExcerptVCCRegions
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    For example, if you are in the EMEA region, set CTI Adapter URL to https://emea.newvoicemedia.com/CallCentre/ServiceCloud/AgentInterface.

    Info

    Optionally, add the account parameter to the URL to specify the account you want to log in to. This will ensure that account-specific single sign-on options are available. For example, https://emea.newvoicemedia.com/CallCentre/ServiceCloud/AgentInterface?account=myVCCaccount.


  7. Click Save.