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How do I navigate schedules?
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To open the groups tab, use following pattern: https://***.cc.newvoicemediavonage.com/CallCentre/portal/useradmin/groups, where *** represents the subdomain for the region of your VCC account.
To open a specific group, add the group's ID at the end of the url. For example, https://***.cc.newvoicemediavonage.com/CallCentre/portal/useradmin/groups/###, where *** represents the subdomain for the region of your VCC account, and ### represents the ID of the group you want to open.
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To create a new schedule in the account you are logged in to, perform the following steps:
- Go to User Admin, Schedules tab. For information about accessing User Admin, see Accessing and finding your way around User Admin.
- To create new schedule, click Create Schedule in the top-right corner.
A new schedule appears. Provide the following information:
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If you leave a mandatory field empty or enter a value that is not valid, an error message appears. The number of errors appears alongside the Create button. You cannot click Create until you have corrected all the errors.When you have provided valid information in all mandatory fields, click Create. Your new schedule is created. Alternatively click Cancel to cancel creating this new schedule.
How do I view an existing schedule's details?
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To edit a schedule in the account you are logged in to, perform the following steps:
- Go to User Admin, Schedules tab. For information about accessing User Admin, see Accessing and finding your way around User Admin.
- Locate the schedule you want to edit using search or by scrolling the list.
- Click on schedule you want to edit. The schedule's details appear.
- Update the information in the fields as required.
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If you leave a mandatory field empty or enter a value that is not valid,an error message appears. The number of errors appears alongside the Save button. You cannot click Save until you have corrected all the errors. - When you have finished making changes, click Save. Your changes are saved. Alternatively click Cancel to undo all your changes.
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