To set up agents to use Vonage Premier for Service Cloud Voice, you must perform the following tasks in Salesforce. Agents must have a Service Cloud Voice with Partner Telephony license. For further information, contact your Salesforce administrator.
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Salesforce requires Vonage Premier for Service Cloud Voice to be configured as a Content Security Policy (CSP) trusted site. This allows call recordings to be played. To configure a CSP trusted site, perform the following steps:
- Go to Setup in Salesforce.
- On the left-hand side of the Salesforce window, in the search box, type 'CSP'. CSP Trusted Sites appears below the search box.
- Click CSP Trusted Sites. CSP Trusted Sites appears.
- Click New Trusted Site.
Type the following information:
Field Value Trusted Site Name
Vonage_for_Service_Cloud_Voice Trusted Site URL
https://*.cc.newvoicemediavonage.com Active
Checked Context
All CSP In Directives
Check Allow site for media-src - Click Save
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