To set up agents to use Vonage Premier for Service Cloud Voice, you must perform the following tasks in Salesforce. Agents must have a Service Cloud Voice with Partner Telephony license. For further information, contact your Salesforce administrator.
...
Go to Setup in Salesforce.
- On the left-hand side of the Salesforce window, in the search box, type 'Voice'. Partner Telephony Contact Centers appears below the search box.
- Click Partner Telephony Contact Centers. Contact Centers appears.
- Click Vonage from the list of contact centers.
- In the section Contact Center Users, click Add.
- Search for a user by entering a search term.
- Click the plus (+) icon next to the user you wish to add.
- Repeat steps 6 and 7 until you have added all the users you wish to add.
- Click Done.
Add a Content Security Policy (CSP) trusted site
Salesforce requires Vonage Premier for Service Cloud Voice to be configured as a Content Security Policy (CSP) trusted site. This allows call recordings to be played. To configure a CSP trusted site, perform the following steps:
...
Type the following information:
...
Trusted Site Name
...
Trusted Site URL
...
Active
...
Context
...
CSP In Directives
...
- .