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Launch of the new web address for VCC — vonage.com
In the Q4 Q3 2024 release, we are delighted to be introducing new regional URLs for all Vonage Contact Center products and services. This update is part of our ongoing efforts to enhance brand consistency and respond to customer feedback regarding the discontinuation of the NewVoiceMedia brand.
We’ve introduced new cc.vonage.com domains, which will eventually replace the old newvoicemedia.com domains for all our regional services. This change aims to reduce confusion and provide consistency.
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| VCC Priority | VCC Express | VCC bundled w/VBC Express | VCC Essentials | VCC bundled w/VBC Elevate | VCC Select | VCC Premium | Service Cloud Voice |
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After the Q4 Q3 2024 release, supervisors will be able to generate summaries by clicking the new Conversation summary tab, located next to the existing Conversation transcription tab. Summaries will be generated upon request using the Google Vertex AI engine and include key topics and follow-up actions. This feature will be available in English only.
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| VCC Priority | VCC Express | VCC bundled w/VBC Express | VCC Essentials | VCC bundled w/VBC Elevate | VCC Select | VCC Premium | Service Cloud Voice |
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In Q4 Q3 2024, we are introducing a significant new Team Monitoring and Real-time Analytics feature: the compact view. This enhancement will enable users to display more information and data on the screen, improving efficiency and user experience.
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Projected retirement date: November 2024 (exact date confirmed in Q3 2024 release)
Real Time (legacy) (deprecated)
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