This guide provides advice for upgrading from the deprecated retired V0 - Statistics API (deprecated) of the Insight Stats API. The guide includes each of the deprecated retired endpoints in Statistics API V0 and describes how to retrieve equivalent data using endpoints in the Insights Stats API.
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GET v0/{accountKey}/statistics/agentstates (
...
RETIRED)
The GET /agentstates endpoint currently returns returned the following response:
| Code Block | ||||
|---|---|---|---|---|
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{
"count":2,
"stats":[
{
"agentId":"10955",
"groupId":"",
"stateChangedAt":"2020-02-12T15:06:07Z",
"state":"Ready",
"duration":"00:00:09"
},
{
"agentId":"10955",
"groupId":"44311",
"stateChangedAt":"2020-02-12T15:06:16Z",
"state":"Busy Inbound",
"duration":"00:00:12",
"callGuid":"0148e4d3-684f-b8b7-e2ba-9014639797f1"
}]
} |
...
The only parameter that GET /agent-activities does not return is groupId. Use the User Admin API to get group data for users (agents).
GET v0/{accountKey}/statistics/outboundcalls (
...
RETIRED)
The GET /outboundcalls endpoint currently returns returned the following response:
| Code Block | ||||
|---|---|---|---|---|
| ||||
{
"count": 1,
"calls": [
{
"callGuid": "017118a8-d22f-a346-0cc7-292a629ebc5c",
"callStartedAt": "2020-03-26T21:04:33Z",
"state": "Make Call State: Connect",
"agentId": "1",
"destination": "441256636451",
"ringDuration": "00:00:04",
"duration": "00:00:09"
}
]
} |
...
| Code Block | ||||
|---|---|---|---|---|
| ||||
{
"status": "Completed",
"medium": "Phone",
"mediumManager": "CC",
"start": "2020-03-26T21:04:11.710Z",
"guid": "017118a8-d22f-a346-0cc7-292a629ebc5c",
"conversationGuid": "a6dcf0a9-31be-4876-9b49-74b01569ae84",
"duration": 22266,
"direction": "Outbound",
"serviceName": null,
"connectTo": "441256636451",
"connectFrom": "02034631288",
"interactionPlanMapping": {
"addressName": null,
"mappingName": null,
"interactionPlanName": null
},
"channels": [
{
"guid": "017118a8-d22f-a346-0cc7-292a629ebc5c",
"offset": 0,
"duration": 22266,
"endReason": "Released",
"party": {
"id": "1",
"role": "Agent",
"touchpoint": "07970303957"
},
"events": [
{
"type": "Ringing",
"offset": 0,
"name": null,
"duration": 6958,
"properties": null
},
{
"type": "Connected",
"offset": 6958,
"name": null,
"duration": 13300,
"properties": null
},
{
"type": "CallRecording",
"offset": 10481,
"name": null,
"duration": 9777,
"properties": null
},
{
"type": "Wrap",
"offset": 20258,
"name": null,
"duration": 2008,
"properties": null
}
]
},
{
"guid": "b43c5dbe-562f-485a-942c-312813cb8595",
"offset": 6980,
"duration": 13478,
"endReason": "Released",
"party": {
"id": null,
"role": "External",
"touchpoint": "441256636451"
},
"events": [
{
"type": "Ringing",
"offset": 6980,
"name": null,
"duration": 3489,
"properties": null
},
{
"type": "Connected",
"offset": 10469,
"name": null,
"duration": 9989,
"properties": null
},
{
"type": "CallRecording",
"offset": 10481,
"name": null,
"duration": 9977,
"properties": null
}
]
}
]
} |
GET v0/{accountKey}/statistics/inboundcalls (
...
RETIRED)
The GET /inboundcalls endpoint currently returns returned the following response:
| Code Block | ||||
|---|---|---|---|---|
| ||||
{
"count": 14,
"calls": [
{
"connectedTo": "02034631288",
"serviceName": "Line 88",
"callGuid": "0171151a-c889-4656-b227-28e0266bbb66",
"origin": "01256636451",
"stateChangedAt": "2020-03-26T21:25:08Z",
"sequence": 10,
"appletName": "Line 88 UCD",
"event": "ACDDelivery",
"state": "Transfer State: Connected",
"ringDuration": "00:00:06",
"duration": "00:00:09",
"additionalParameters": {
"agent Id": "1",
"group Id": "",
"agent Phone": "07970303957"
}
},
{
"connectedTo": "02034631288",
"serviceName": "Line 88",
"callGuid": "0171151a-c889-4656-b227-28e0266bbb66",
"origin": "01256636451",
"stateChangedAt": "2020-03-26T21:25:18Z",
"sequence": 11,
"appletName": "Line 88 UCD",
"event": "End",
"state": "Caller",
"duration": "00:00:42"
},
{
"connectedTo": "02034631288",
"serviceName": "Line 88",
"callGuid": "0171151a-c889-4656-b227-28e0266bbb66",
"origin": "01256636451",
"stateChangedAt": "2020-03-26T21:24:37Z",
"sequence": 1,
"appletName": "Welcome",
"event": "NewApplet",
"state": "",
"ringDuration": "00:00:00",
"duration": "00:00:00",
"additionalParameters": {
"applet Type": "Announcement"
}
},
{
"connectedTo": "02034631288",
"serviceName": "Line 88",
"callGuid": "0171151a-c889-4656-b227-28e0266bbb66",
"origin": "01256636451",
"stateChangedAt": "2020-03-26T21:24:37Z",
"sequence": 2,
"appletName": "Start Recording",
"event": "NewApplet",
"state": "",
"ringDuration": "00:00:00",
"duration": "00:00:00",
"additionalParameters": {
"applet Type": "CallRecording"
}
},
{
"connectedTo": "02034631288",
"serviceName": "Line 88",
"callGuid": "0171151a-c889-4656-b227-28e0266bbb66",
"origin": "01256636451",
"stateChangedAt": "2020-03-26T21:24:40Z",
"sequence": 3,
"appletName": "Menu",
"event": "NewApplet",
"state": "",
"ringDuration": "00:00:00",
"duration": "00:00:00",
"additionalParameters": {
"applet Type": "Menu"
}
},
{
"connectedTo": "02034631288",
"serviceName": "Line 88",
"callGuid": "0171151a-c889-4656-b227-28e0266bbb66",
"origin": "01256636451",
"stateChangedAt": "2020-03-26T21:24:48Z",
"sequence": 4,
"appletName": "set optional skill",
"event": "NewApplet",
"state": "",
"ringDuration": "00:00:00",
"duration": "00:00:00",
"additionalParameters": {
"applet Type": "SkillTagger"
}
},
{
"connectedTo": "02034631288",
"serviceName": "Line 88",
"callGuid": "0171151a-c889-4656-b227-28e0266bbb66",
"origin": "01256636451",
"stateChangedAt": "2020-03-26T21:24:48Z",
"sequence": 5,
"appletName": "Create Data Sources",
"event": "NewApplet",
"state": "",
"ringDuration": "00:00:00",
"duration": "00:00:00",
"additionalParameters": {
"applet Type": "SetDataSource"
}
},
{
"connectedTo": "02034631288",
"serviceName": "Line 88",
"callGuid": "0171151a-c889-4656-b227-28e0266bbb66",
"origin": "01256636451",
"stateChangedAt": "2020-03-26T21:24:48Z",
"sequence": 6,
"appletName": "Set Customer Name",
"event": "NewApplet",
"state": "",
"ringDuration": "00:00:00",
"duration": "00:00:00",
"additionalParameters": {
"applet Type": "DataRetriever"
}
},
{
"connectedTo": "02034631288",
"serviceName": "Line 88",
"callGuid": "0171151a-c889-4656-b227-28e0266bbb66",
"origin": "01256636451",
"stateChangedAt": "2020-03-26T21:24:49Z",
"sequence": 7,
"appletName": "Lookup Package",
"event": "NewApplet",
"state": "",
"ringDuration": "00:00:00",
"duration": "00:00:00",
"additionalParameters": {
"applet Type": "DataRetriever"
}
},
{
"connectedTo": "02034631288",
"serviceName": "Line 88",
"callGuid": "0171151a-c889-4656-b227-28e0266bbb66",
"origin": "01256636451",
"stateChangedAt": "2020-03-26T21:24:49Z",
"sequence": 8,
"appletName": "Company",
"event": "NewApplet",
"state": "",
"ringDuration": "00:00:00",
"duration": "00:00:00",
"additionalParameters": {
"applet Type": "DataRetriever"
}
},
{
"connectedTo": "02034631288",
"serviceName": "Line 88",
"callGuid": "0171151a-c889-4656-b227-28e0266bbb66",
"origin": "01256636451",
"stateChangedAt": "2020-03-26T21:24:50Z",
"sequence": 9,
"appletName": "Full name",
"event": "NewApplet",
"state": "",
"ringDuration": "00:00:00",
"duration": "00:00:00",
"additionalParameters": {
"applet Type": "SetDataSource"
}
},
{
"connectedTo": "02034631288",
"serviceName": "Line 88",
"callGuid": "0171151a-c889-4656-b227-28e0266bbb66",
"origin": "01256636451",
"stateChangedAt": "2020-03-26T21:24:50Z",
"sequence": 10,
"appletName": "Line 88 UCD",
"event": "NewApplet",
"state": "",
"ringDuration": "00:00:00",
"duration": "00:00:00",
"additionalParameters": {
"applet Type": "ACD"
}
},
{
"connectedTo": "02034631288",
"serviceName": "Line 88",
"callGuid": "0171151a-c889-4656-b227-28e0266bbb66",
"origin": "01256636451",
"stateChangedAt": "2020-03-26T21:24:51Z",
"sequence": 10,
"appletName": "Line 88 UCD",
"event": "Queue",
"state": "Queue State: Success",
"duration": "00:00:12",
"additionalParameters": {
"queue Reason": "ACD",
"iteration": ""
}
},
{
"connectedTo": "02034631288",
"serviceName": "Line 88",
"callGuid": "0171151a-c889-4656-b227-28e0266bbb66",
"origin": "01256636451",
"stateChangedAt": "2020-03-26T21:24:37Z",
"sequence": 0,
"appletName": "Welcome",
"event": "Start",
"state": ""
}
]
} |
...