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If required, to configure click to dial from cases, repeat the previous steps using contact instead of caller_id.
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Configure ServiceNow agents
To enable ServiceNow users, or groups of users, to use Vonage Contact Center in ServiceNow, you must assign them sn_openframe_user role. For information about assigning roles to users, or groups of users, see Assign a role to a user (ServiceNow help).
Configure Vonage Contact Center in ServiceNow
Next step is to add update the Vonage Contact Center configuration object, to enable VCC to populate ServiceNow with interaction data for deeper reporting.
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