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Provide virtual agent credentials to connect your VCC account to a virtual agent in Virtual Assistant.
Field | Options | Description |
|---|---|---|
| Interaction type | Call or Chat | Select the type of interaction that the virtual agent works with. |
| API key | Text | Your API key for Vonage AI API. You should have generated and saved the API key in step 1 in earlier in this page. As you type in the API key and when you save the key, the actual key is masked using asterisks. |
| ID | Text | The ID of the virtual agent in Virtual Assistant. You should have created a virtual agent and saved its ID in step 2 earlier in this page. |
| Number | Text | The number for the virtual agent that will handle the interaction. You should have created a virtual agent and saved its number in step 2 earlier in this page. |
| Region | EU or US | The region is defined in AI Studio while creating a virtual agent. The value is set automatically using data from AI Studio when connection details are verified. |
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