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To prevent users from downloading interaction content using the download button, you must hide the download button in the interaction player. To do do, switch on the Interaction Player - Hide content download buttons for non-admins feature for your a count in Account Feature Control in the Configuration (Account Settings) area of Vonage Contact Center.
For information about switching on features for your account, see Controlling features for your account.
To show the download button for all users who can use the interaction content player, switch off the Interaction Player - Hide content download buttons for non-admins feature.
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The View outbound interaction content permission enables the supervisor or admin user to view all outbound interaction content, regardless of which lines they have access to. For information about configuring access to inbound interaction content, see Line Permissions in Configuring individual users. |
Access groups of users' content (overrides line permissions)
The Access groups of users' content (overrides line permissions) permission enables a supervisor to see interaction content based on the groups they manage. If an interaction was handled by an agent within those groups, the supervisor has access to see content related to that interaction. Go to Interaction Content in the Full permissions list section and set this permission to yes to ignore any Line Permissions settings defined for supervisor.
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