From 25th May 2018, the General Data Protection Regulation (GDPR) takes effect in the European Union.
...
For information about processing Right to be Forgotten requests, see Raising a Right to be Forgotten request for NewVoiceMedia to process.
Call recordings and Conversation Analyzer data
You can delete your customers' personal data in Call Recordings. For information about how to delete call recordings and conversation analyzer data, see Deleting call recordings.
Personal data used by NewVoiceMedia in Salesforce
...
Use the following information to protect your customers' personal data. Protect this data to comply with the General Data Protection Regulation (GDPR) requirements.
If you have installed NewVoiceMedia in a CRM other than Salesforce, your agents can use ContactPad to make and receive calls to and from your customers. ContactPad sends start and end messages for these calls to the CRM window in which ContactPad appears. If your CRM supports such messaging, it creates child records of your customer records to log these call activities. The child records relate to the customers that your agents dialed or the customers the agents received the calls from.
...