The Transfer Call applet prompts a caller to enter a number on their telephone key pad. The applet then transfers the call to the applet that the number is mapped to.
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| Transfer Audio Options| Field | Options | Description |
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| Upload audio file of this transfer announcement... | Audio (.wav) file | Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement that tells the user to enter a phone number. | | Alternative Text | Text | If you do not provide an audio file, you can type text that ContactWorld converts to speech. The speech is played when the call is routed to this applet. |
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| | Field | Options | Description |
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| Upload an audio file to play when the caller fails to enter a transfer string | Audio (.wav) file | Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement that plays if the caller does not enter a number after 5 seconds. | | Alternative Text | Text | If you do not provide an audio file, you can type text that ContactWorld converts to speech. The speech is played if the caller does not enter a number. | | Maximum no input count | Unlimited
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1-10 | The number of times the announcement is played when a caller does not enter a number. Select Unlimited to play the announcement every 5 seconds indefinitely. Select a number between 1 and 10 to limit the number of times the announcement is played to the number you select. | | Maximum no input applet | List of available applets | The applet that the call is routed to after the maximum no input count is reached. |
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| Transfer Call No Match| Field | Options | Description |
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| Upload an audio file to play when the user enter a wrong DTMF string | Audio (.wav) file | Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement that plays if the caller enters a wrong number. The announcement plays each time the caller enters a wrong number. A wrong number is a number that is not mapped to an applet. | | Alternative Text | Text | If you do not provide an audio file, you can type text that ContactWorld converts to speech. The speech is played if the caller enters a wrong number. | | Max. No Match count | 0-10 | The number of times the caller can enter a wrong number. Select a number between 0 and 10 to limit the number of times the caller can enter the wrong number. | | Applet to go to after above nbr of no matches | List of available applets | The applet that the call is routed to after the maximum no match count is reached. |
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| Existing Transfer Call String MappingsList of configured transfer strings. Using the number that the caller enters on their telephone keypad, the Transfer Call applet routes the call to the applet that the number is mapped to. |
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