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Connect automatically skips some calls. If Connect encounters a record that meets the dial list filter criteria but has no phone number values, then , but cannot be dialled by an agent, Connect does not present the agent with a corresponding call to an agent.

Instead, Connect creates a processed dial entry , marks the entry as skipped with no assigned agent , and  tags and sets the entry's description Outcome field (NVMConnect__Outcome__c) to indicate the reason the call was skipped.

This occurs for the following reasons:

• The record has no phone numbers in the fields configured by the supervisor
• The agent cannot access the record
• The record has been deleted

Connect presents the agent with the next available call for a record with phone number valuesthat can be dialled.