Used by Creation of multiple NewVoiceMedia Vonage Contact Center user accounts from Salesforce and Creating NewVoiceMedia Vonage Contact Center user accounts for existing Salesforce users
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| If you use NewVoiceMedia in Salesforce, to enable existing Salesforce users to use NewVoiceMedia, you must create NewVoiceMedia user accounts (NVM users) for those Salesforce users. Creating a large number of NVM users can be time-consuming. Creating users takes an especially long time if you need to assign many skills and complex permissions, and add the users to several groups. When you have created the NVM users, you must then link them to your Salesforce users. For information about linking NVM users to their Salesforce user, see Linking a NewVoiceMedia agent to their Salesforce user recordSetting up Vonage Contact Center agents in Salesforce. If enabled for your account, you can create many NVM users at the same time from within Salesforce. Creating the users from Salesforce automatically links these new NVM users to your existing users; you do not need to manually link them. The process creates the new NVM users using an existing user as a template. The new users share the template user's settings (skills, groups, permissions, and so on). You no longer need to manually assign permissions or skills, or add the users to groups when you create the users. |
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