Dial Lists can potentially contain millions of Dial Entries. All Dial Lists have the following limitations:
- The maximum number of completed or skipped Dial Entries in a single Dial List is 49,0001.
- When there are more than 100,000 Dial Entries in all Dial Lists, any single Dial List can have a maximum of 30% of the total number.
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Limits for static Dial Lists
For static Dial Lists, the method used to create the Dial List determines the maximum number of Dial Entries the list can holdcalls Connect creates. The following table shows these limits:
| Method used to create Dial List | Maximum number of |
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Dial Entries2...
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from a report with more than 2000 entries, |
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Connect creates only 2000 call records.. These call records correspond to the first 2000 |
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limitation, you can export the report to a CSV file |
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, and upload that file to create a Dial List. For information about creating a Dial List from |
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Limits for dynamic Dial Lists
Because dynamic Dial Lists retrieve Dial Entries when an agent requests a call, the only limit that applies is the maximum number of entries as mentioned above.
Dynamic Dial Lists are created from a filter and, if a large number of records in the org match this filter, then a Salesforce query limitation might be met. In this case, make sure the filter criteria results in a selective query. For more information, see Salesforce helpDynamic Dial Lists created using a filter have the following limitations:
- We can support assigning a maximum of 150 agents to a single dynamic dial list.
The maximum number of dynamic dial lists you can assign to an agent is 10. This limitation is due to Salesforce's SOQL query limit.
The maximum number of calls associated with a single Dial List is 49,000. This limit does not apply when the Use Next Contact Time custom setting is enabled. For information about custom settings, see Creating or editing custom settings for Connect.
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We recommend that you keep the number of completed and skipped calls associated with a Dial List well below this limit. |
- When there are more than 100,000 calls associated with Dial Lists, any single Dial List can have a maximum of 30% of the total number.
Dynamic Dial Lists created from a report have the same limitations as a static list created in the same way.