The IVR The IVR Secure Payments solution extends the other PCI Pal Agent Assist Secure Payments featuresecure payment features provided by PCI Pal. It enables agents customers to take make secure payments through while in an interaction plan using interactive voice response (IVR). Using IVR, customers can pay pay for goods and services without interacting with an agent. Instead Instead of speaking to an agent, Vonage Contact Center (VCC) transfers the caller to an automated payment system. The automated payment system collects and verifies card details from the caller. The payment system processes the payment request and then routes the call back to VCC.
Using an IVR Data Connector applet in Interaction Plans Architect, you can configure a stand-alone payment call interaction plan for payments. The The process for taking automated mid-call payments includes the following steps:
- Create a session with Using the Vonage VCC Payment API.Use , create a self-service or digital secure payment session.
- For a self-service session, use an applet to pass the call to the PCI Pal payment solution
The customer is returned to Vonage Contact Center.
- Use the VCC Payment API to
- .
- For a digital session, after the session is created, a link to a payment page is automatically sent to the customer. The customer can end the call after the payment link is delivered and use it to pay for up to 72 hours after the call is finished.
- The customer securely enters their payment details using one of the following methods:
- For a self-service session, the customer uses their phone keypad. The customer is returned to VCC.
- For a digital session, the customer uses the payment page
- Using the Vonage Payment API, retrieve the results of the payment session.
For information about configuring the self-service payment feature, see see Creating a call plan for the IVR Secure Payments solution.
For more information about payment in VCC, see Payments in Vonage Contact Center.