Date of release
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This feature is not enabled by default in this version and you must request that NewVoiceMedia Vonage Contact Center enable this feature for you.
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Since we no longer allocate Dial Entries to Dial Lists and assign them to agents ahead of time, supervisors will no longer be able to use these lists to see how many outstanding calls remain to be made. Information about completed or skipped calls is still stored against the Dial Entries. This means that any custom reports that look at calls completed should work the same as the previous version did.
Existing static dial lists – such as those from a created from a list view, report or CSV will continue to work just the same as in previous versions.
Salesforce administrator changes
In previous versions, refreshing dynamic dial lists required manual intervention or complex configuration. In order to trigger lists to refresh either scheduled jobs or Salesforce Lightning Process Builder processes could be created. This is no longer required as the lists are now refreshed by allocating entries to the lists on demand as agents work with Connect. A side benefit is that Connect will no longer queue any Async Apex Jobs to process the list refresh, this means both that Dial Lists are more reliably refreshed and that more resources are made available to other managed packages which may consume them in your Salesforce Org.
Dependencies
This feature must be enabled by NewVoiceMedia Vonage Contact Center on request.
Related documentation
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Salesforce administrator changes
An object (NVMConnectVCCConnect__DialListAgent__c) introduced in Connect version 3.39 was omitted from the ConnectAdmin and ConnectUser Permissions Sets included in the package. This lead an agent working with Connect without the required permissions to see an error message. This has now been addressed.