Used by Accessing, scoring and commenting on call recordings using Vonage Contact Center in Salesforce and Listening to and commenting on a call recording
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If enabled for your account, before, while and after listening to a call an audio recording, you can add comments to the recording. Click the comment icon to the right of the volume slider at an appropriate time for your comment. A pop-up window appears. Type your comment into the box and click the check mark to save. Your comment appears below the recording and a comment icon appears at the comment's location in the recording. Hover over a comment icon to see the first few characters of the comment. You can create multiple recordingscomments. Comments are sorted by their position in the recording. To go to the location of the comment in the recording, click the comment's time stamp. To delete the comment, click the delete icon to the right of the comment. |
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