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Used by Accessing, scoring and commenting on call recordings using Vonage Contact Center in Salesforce and Listening to and commenting on an audio recording

Excerpt

Click the buttons (from left to right) to play the recording, rewind or fast-forward the recording 10 seconds, mute the recording, or download the recording. Move the recording's slider to rewind or fast-forward to a specific place in the recording. Move the volume's slider to adjust the volume.

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