Used in Vonage Contact Center omni-channel solution and Integrating with Salesforce Omni-Channel presence and Integration with Salesforce Omni-Channel
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- When your agent goes offline in Salesforce Omni-Channel,
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- Vonage Contact Center logs the agent out of ContactPad.
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- When your agent logs in to ContactPad, your agent's status in the Salesforce Omni-Channel widget changes to 'Ready for cases'.
Image Modified - When your agent or Salesforce changes your agent's presence status to 'On a call' in their Omni-Channel widget,
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- Vonage Contact Center updates the agent's state in ContactPad to 'Away'.
Image Modified - When your agent or Salesforce changes your agent's presence status to 'Away from desk (temporary)' in their Omni-Channel widget,
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- Vonage Contact Center updates the agent's state in ContactPad to 'Break'.
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- Vonage Contact Center changes your agent's state in ContactPad to 'Wrap up', the agent's presence status updates in the Salesforce Omni-Channel widget to 'Taking notes'.
Image Modified - When your agent logs out of ContactPad, the agent goes offline in the Salesforce Omni-Channel widget.
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