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The initial applet is the first applet that the call interaction is routed to when a call is made to the number or an interaction is routed to the named route you select. You must set an initial applet for your call interaction plan.

To set the initial applet, perform the following steps:

1. Go to Call Plan Architect Architect (within Interaction Plans). For information on accessing Call Plan  Interaction Plans Architect, see Accessing Call Plan Interaction Plans Architect.
2. In the Phone Number Interaction Plan Configuration section, optionally filter the list of available telephone numbersinteraction plans. Select the number for interaction plan for which you are setting the initial applet. Click Display Selection. Sectioncolumn
   

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   The Applet List, Applet Manager, Transfer Manager, and Service and Visualization visualisation areas appear in the Phone Number the Interaction Plan Directory section.

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3. Alongside Applet Manager, click Show.

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   The Applet Manager area expands.

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4. To set the initial applet, in the Set Initial Applet list, select the applet you want to route a new call interaction to first.
5. Click Set. The initial applet is set.