| Excerpt |
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| The Router - Percentage applet routes specified percentages of |
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| interactions to different applets. Use the applet to determine what percentages of |
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| interactions go to up to |
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| four different applets. For example, you can route 50% of the |
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| interactions to a Call Recording applet, 20% to a Take Message applet, and the remaining 30% to a Call Forward applet—if ten |
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| interactions are |
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| received, five are recorded, two messages are left, and three are forwarded to another number. |
The applet keeps track of the number of
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interactions routed to each applet.
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Clicking Update resets the numbers in Number of calls taken.
Percentage Routing Options
| Field | Options | Description |
|---|---|---|
| Percentage of calls n | Number | The percentage of |
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interactions that route through the corresponding applet (Applet to go to n). Type the percentage of |
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interactions that you want to route to applet n. | ||
| Applet to go to n | List of available applets | The applet that the corresponding percentage (Percentage of calls n) of |
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interactions are routed to. Select the applet that you want to route the specified percent of |
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interactions to. |
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