Before you can install ContactWorld Connect, you must ensure that you have the following items from NewVoiceMediaVonage Contact Center:
- One or more NewVoiceMedia licenses for ContactWorld Connect agents
- Make call Call API
- Client ID
- Security token
You must also have one or more agent telephones with direct dial-in (DDI) capability, and a Salesforce Org with .
You must install and configure the latest version of ContactWorld for Salesforce installed and linked to a live ContactWorld accountin your Salesforce org. For information on about installing and configuring the latest version of CW4SF and linking to a ContactWorld accountContactWorld in Salesforce, see Installing ContactWorld for Salesforce and Linking ContactWorld to a Salesforce accountVonage Contact Center into Salesforce and Configuring Vonage Contact Center in Salesforce. You must configure the following optional features:
- Call logging in task records. For information about configuring call logging in task records, see Configuring call logging in task records.
- Salesforce record display and popping. For information about configuring Salesforce record display and popping, see Configuring advanced popping.