Used by Configuring Quality Management by Configuring call recording annotation in Salesforce and Embedding a the call recording player in Salesforce tasks
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When an agent makes or receives a call, if call recording is enabled and configured, the agent can record the call. For information about recording calls, see Call recording. Call recordings are stored in ContactWorld.
To access the call recordings, you must log in to ContactWorld and locate the recording in theCall Recordings module. Alternatively, you can embed a call recording player in Salesforce task records that are created at the end of calls. |