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By default, if a VBC user has more than one extension or phone number (direct dial-in (DDI) or dialing (DID)), they appear multiple times in the list, once for each extension or phone number. If enabled for your account, the VBC user will appear only once in the list. If the user has a phone number, the entry associated with the phone number will appear; if the user has no phone number but more than one extension, the entry associated with the first extension number will appear (using the order displayed in the VBC Admin Portal).

Similarly, by default, if a call group or call queue has an extension and a phone number, they will appear twice in the list. The call group or call queue appears once for the extension and once for the phone number. If enabled for your account, the call group or call queue will appear only once in the list — the entry associated with the phone number will appear.