The buttons that appear depends on the features that are enabled for your account. The following table includes all the buttons that can appear in the top section of ContactPad, below their state. | Name | Icon | Description | More information |
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Ready | | Puts agent into Ready state. Button is inactive when the agent is already in Ready state. Button is active when agent is in a state that they can set their status to Ready from, such as Away, Extended Away, Ready (Offline). | Agent states in ContactPad Changing states in ContactPad Making and receiving calls in ContactPad | Inactive |  Image Added
| Active | Image Added | Make Call | | Initiates an outbound call. Button is inactive when the agent is handling an interaction, they are wrapping up their previous interaction, or — if disposition codes are enforced — the agent has not yet provided a disposition code. Button is active when agent is not handling interactions and is in a state they can make a call from, for example, Ready, Ready (Offline), Away, | Getting started with ContactPad Making and receiving calls in ContactPad | Inactive | Image Added | Active | Image Added | Consult |
| Initiates a consult. Button is inactive if the agent is not handling an interaction that they can consult on. Button is active when agent is handling an interaction that they can consult on. | Making and receiving calls in ContactPad Warm and cold transfers in ContactPad | Inactive | Image Added | Active | Image Added | Recording: Resume |
| Resumes recording. Button is inactive if the agent is not handling an interaction or recording is not in progress. Button is active if recording is in progress. | Call recording Pausing and resuming call recording in ContactPad | Inactive | Image Added | Active | Image Added | Recording: Pause | Image Added | Pauses recording. | Call recording Pausing and resuming call recording in ContactPad | Voicemail | |
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| Inactive | Image Added | Button is inactive when the agent has no messages available to leave. |
| Active | Image Added | Leaves a message on a customer's voicemail or answering machine. | Voicemail drop in ContactPad (single) Using voicemail drop in ContactPad (multiple) | Voicemail plus Select Message | Image Added | Leaves a message on a customer's voicemail or answering machine with the option to select a message other than the default. | Voicemail drop in ContactPad (multiple) Using voicemail drop in ContactPad (multiple) | Video call | Image Added
| Initiates a video call. | Video and screen sharing (Visual Engagement) Using video and sharing your screen | Video call in progress | Image Added | Stops a video call. | | Transfer | Image Added | Transfers call to a consulted number. | Warm and cold transfers in ContactPad Making and receiving calls in ContactPad |
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