Versions Compared

Old Version 1

changes.mady.by.user Helen Griffith

Saved on

compared with

New Version Current

changes.mady.by.user Helen Griffith

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


In this page
Table of Contents

Previous login screen

Previously, when you logged in to ContactPad, Vonage for Service Cloud Voice, or the admin portal, from within another application, such as Salesforce, you would see one of the following screens. The exact login screen layout depended on your login configuration and whether ContactPad, Vonage for Service Cloud Voice, or the admin portal had been embedded.

Info

For users of Vonage Premier for Service Cloud Voice, a login screen was visible only on the first login or if the silent authentication between Salesforce and Vonage fails.

Image AddedImage AddedImage Added

Updated login flow

Now, your embedded login screen looks similar to those shown below.

Info

For users of Vonage Premier for Service Cloud Voice, a login screen is visible only on the first login or if the silent authentication between Salesforce and Vonage fails.

  Image AddedImage AddedImage Added

When you click either Log in or your chosen single sign-on (SSO) provider — such as Microsoft or Salesforce — a separate login window appears.

Image AddedImage Added 

Upon successful login, the separate window is closed and you are logged in.

Updated logout flow

When you log out of VCC a small popup window opens, and closes immediately. This ensures you are fully logged out of VCC. You can ignore this popup.

Image Added

Warning

Popups may be blocked in your browser. If you see an icon similar to thisImage Added in the browser address bar, click the icon, and then click to allow popups. You only need to perform this action once.