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| Note |
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| You cannot enable or disable auto answer if the feature isn't available for your account. |
| name | account level |
|---|
Account-level auto-answer settings affect all users in your account.
To enable auto-answer settings for all users in your account, switch on the VBC integration/WebRTC - auto-answer inbound calls, VBC integration/WebRTC - auto-answer outbound calls, or both features for your account.
To disable auto-answer settings for all users in your account, switch off the VBC integration/WebRTC - auto-answer inbound calls, VBC integration/WebRTC - auto-answer outbound calls, or both features for your account.
You can also prevent agents from changing their own auto-answer settings. To do so, switch on WebRTC - agents can't change auto-answer settings.
Find these settings in Account Feature Control in the Configuration (Account Settings) area of Vonage Contact Center. For information, see Controlling features for your account.
| Note |
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If enabled for your account, you can override these settings for individual users in User Admin. An agent can also override account-level settings in WebRTC options. For information about configuring user-level settings, see the User-level section later in this page. When user-level settings have been set for an individual user, changing account-level settings has no effect on that user's settings. |
| name | user level |
|---|
User-level settings override account-level settings for individual users.
You can change user-level settings in User Admin if enabled for your account.
To enable auto-answer settings for an individual user, switch on the Automatically answer outbound calls, Automatically answer inbound calls, or both features.
To disable auto-answer settings for an individual user, switch off the Automatically answer outbound calls, Automatically answer inbound calls, or both features.
Agents can change their own user-level settings in WebRTC options in their chosen agent experience.
Changing user-level settings in one place — for example, User Admin — is immediately reflected in the other — for example, ContactPad.
If you're using a wireless connection, check your network signal strength. If the signal is weak, move closer to your internet router or access point for a stronger signal. Where possible remove obstacles between your device and the router. If that's not possible, use an ethernet cable to connect directly to the router.
Info title Wireless network We do not recommend using a wireless connection for WebRTC. Always use a wired connection for the best possible experience.
If you're using mobile broadband, switch to traditional broadband, such as fiber, if possible.
Info title Mobile broadband connection We do not recommend using a mobile broadband connection such as a 4G router for WebRTC. Always use traditional broadband, for example, fiber, for the best possible experience.
- Restart your modem and router. Unplug both devices, wait for 30 seconds, and then plug them back in. Restarting these devices may fix temporary network issues.
- Reduce the number of devices connected to your network. Disconnect devices that aren't in use to maximize available bandwidth. Ask other users on your network to avoid streaming videos or playing online games while you're on a call as this can negatively impact your connection.
- Reach out to your systems administrator for assistance. They may be able to help you optimize your network for better call quality.
- Contact your Internet Service Provider (ISP) for assistance. They can help diagnose any technical issues with your connection and optimize your network for WebRTC, ensuring you have the best possible experience.
- Consider upgrading your PC. If your computer is old or slow, it may not be able to handle the demands of modern internet usage including WebRTC.