The ContactWorld Main Menu page is the central navigation page for administrators and supervisors using ContactWorld.
The page provides links to each of the main ContactWorld areas as well as details about the ContactWorld product.
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| As of July 2014 you can switch to the beta version of the ContactWorld user interface. If you are using the beta version, you will see the New ContactWorld user interface 2014. |
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1 - User Actions and Version NumbersSection 1 (indicated by a "1" on the image) gives you two actions to perform. The first is Refresh. Clicking Refresh reloads the page. This is useful when you have been logged in for a while and wish to refresh to see the latest news and options. The second option is Logout. Clicking Logout logs you out of the system. You must then log back in to gain access to this admin area.
There is also a long number displayed in this section. This number is the version of Contact World that you are using. Every user of Contact World uses the same version of the product. This version number changes when we release new features and enhancement to our platform |
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Image showing the main Contact World Admin Page 2 - Account DetailsSection 2 (indicated by a "2" on the image) gives you details of who you are logged in as, which account you are logged in to and the option to switch accounts if you have access to more than one account. In the example used here the account is TestF and the user us RobTestF Clicking Switch Linked Account returns you to the account selection page.
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3 - News and Alerts
Section 3 (indicated by a "3" on the image) displays the latest news and alerts.
4 - Main Navigation
Section 4 (indicated by a "4" on the image) displays the main navigation section.
In this section are all of the areas you have access to.
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Note that the image shown on this page and what you see when you log in may differ. Features are restricted by licence type. |
5 - Drop Down Navigation
Section 5 (indicated by a "5" on the image above) displays the drop down navigation section.
Hovering over or clicking on the NVM NAVIGATE icon displays a navigation menu. The options mirror the options in Section 4 and can be used to access the features you have available to you.| borderColor | #eeeeee |
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| title | In this page |
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When you log in to the VCC Admin Portal, you see the following webpage:
Home page
The main area of the VCC Admin Portal's home page contains two elements:
- Carousel
The top of the home page includes a scrolling area that contains links to Vonage Contact Center news items. Click More info to open the news item in a new tab.
Alerts you have not dismissed also appear at the top of the carousel. For information about alerts, see Alerts later in this page. - Components
The bottom of the home page contains icons that represent VCC Admin Portal features. Click an icon to open the webpage for the related feature in the current tab.
Banner
VCC Admin Portal's banner is always present as you navigate around different areas of the VCC Admin Portal.
Hamburger and arrow icons button
By default, icons and menu item names appear in the menu. Click the arrow icon to shrink the menu to display only icons.
Click the hamburger icon to display the menu item names again. For information about the menu, see 227225985.
Alerts
Alerts are short messages about the status of Vonage Contact Center or your VCC Admin Portal account.
Click Alerts in the banner to view all alerts in the order of receipt—newest alerts appear at the top of the list. Some alerts have a More info link. Click this link for more information relating to the alert.
The number of alerts you have not dismissed appears on the alerts icon. To acknowledge, or dismiss, alerts, click the alert in the list. Until you have dismissed an alert, the alert appears in the list of alerts with pink dot on the right. When you have dismissed the alert, pink dot disappears.
You can receive four different types of alerts. The types are listed in the order of severity, highest severity first.
- Danger
- Warning
- Information
- Success
Higher severity alerts take priority over lower severity alerts; if you have more than one alert you have not dismissed, the most severe alert appears on the top of the alerts list. (If you have more than one alert with the highest severity, the most recent alert takes priority.) The dismissed alert is replaced with the next most severe alert.
The example shows four alerts you have not dismissed, one of each severity. The More info link indicates that more information about the alert is available.
Help
The Help menu contains three items:
| Menu item | Description |
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| Home Help | A link to the 227225985 page within Vonage Contact Center Product Documentation. |
| Documentation Home | A link to Vonage Contact Center Product Documentation. |
| Product Updates | A link to the Product Updates section within Vonage Contact Center Product Documentation. |
Account
The Account menu shows the logged in user's name and Vonage Contact Center account, and the following options:
| Menu item | Description |
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| Switch Account | Click to log in using a different Vonage Contact Center account. This item is only available if you have access to multiple accounts. |
| Logout | Click to log out of the VCC Admin Portal. |
Menu
VCC Admin Portal's menu is always present as you navigate around different areas of the VCC Admin Portal. The menu contains all the features of the VCC Admin Portal configured and enabled for your account. The menu has a hierarchical tree structure with top levels items with nested subgroups of features from similar domain.
The menu appears on the left side of the webpage, or at the bottom of the screen on a mobile device. By default, icons and menu item names appear in the menu. Click the hamburger button to shrink the menu to display only icons. Click again to display the menu item names again.
To open the webpage for the related feature in the current tab, click a menu item. To open previous and next webpages, use the back and forward buttons in your browser. To open the top level item and display nested pages, click the chevron icon. The list of grouped features appears. You cannot collapse the top level menu item when nested page is opened.
Only features available in your account will appear in the menu.
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In addition, the menu contains the following links:
- Documentation. Click Documentation to access Vonage Contact Center Product Documentation. The link opens in a new tab.
- Product Updates. Click Product Updates to access the Product Updates section within Vonage Contact Center Product Documentation. The link opens in a new tab.
