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_ExcerptUniteCaseRoutingDeprecated
_ExcerptUniteCaseRoutingDeprecated
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When a case is assigned to you, you can modify the status of the case. For example, you might want to change the status when you respond to a case to indicate that you are waiting for a reply from the customer.

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In the Change to: list, click the status that you want to set. Optionally type a reason for changing the status.


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Change case statusImage Modified