Page Comparison

...

width	60%

...

Interaction Plans Architect (previously called

...

Interaction Architect) is made up of a series of modules that you can use to create the caller experience and to route interactions. Use the vast range of CTI capabilities—applets—to make announcements; route interactions according to the time of day, callers CLID, or geographic region; queue calls in an ACD; collect information using the IVR capability; take messages; send SMS and emails; and so on.

Use Interaction Architect to design interaction flows using these applets to create an enjoyable and efficient customer experience.

Interaction Architect has a new name, reflecting that you can route interactions from several different channels—emails, SMSs, calls, and so on—and not just calls.

...

Column

width	40%

Image Removed

...

width	45%

What can we help you with today?
Page Tree Search

Column

width	45%

Column

width	5%

In this section

...

Child pages (Children Display)

...

width	5%

...

width	30%

General features

Filter by label (Content by label)

showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label = "features_ia" and space = currentSpace()
labels	features_ia

Getting started

Filter by label (Content by label)

showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label = "starting_ia" and space = currentSpace()
labels	starting_ia

...

width	30%

Using

Most popular

All content

Filter by label (Content by label)

showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label = "using_ia" and space = currentSpace()
labels	using_ia

Show all

...

width	30%

Applets

Most popular

All content

Filter by label (Content by label)

showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label = "applet_ia" and space = currentSpace()
labels	applet_ia

Show all

Column

width	5%

...

Column

width	5%

...

width	30%

Skills and skills based routing

Filter by label (Content by label)

showLabels	false
max	10
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label in ("skills_based_routing_ia","skills_ia") and space = currentSpace()
labels	skills_ia, skills_based_routing_ia

...

width	30%

Interactions and interaction plans

Filter by label (Content by label)

showLabels	false
max	10
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label in ("interaction_plan_ia","interaction_ia") and space = currentSpace()
labels	interaction_ia, interaction_plan_ia

Show all

...

width	30%

Named routes and telephone numbers

Filter by label (Content by label)

showLabels	false
max	10
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label in ("named_route_ia","telephone_no_ia") and space = currentSpace()
labels	named_route_ia, telephone_no_ia

Column

width	5%

...

Column

width	5%

...

width	30%

Popping and whispers

Filter by label (Content by label)

showLabels	false
max	10
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label in ("popping_ia","whispers_ia") and space = currentSpace()
labels	popping_ia, whispers_ia

...

width	30%

ACDs and UCDs

Most popular

All content

Filter by label (Content by label)

showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label = "acd_ucd_ia" and space = currentSpace()
labels	acd_ucd_ia

Show all

...

width	30%

Reference

Most popular

All content

Filter by label (Content by label)

showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label = "reference_ia" and space = currentSpace()
labels	reference_ia

Show all

Column

width	5%

...

depth	2

Versions Compared

Old Version 10

New Version Current

Key

What can we help you with today?
Page Tree Search

General features

Getting started

Using

Applets

Skills and skills based routing

Interactions and interaction plans

Named routes and telephone numbers

Popping and whispers

ACDs and UCDs

Reference

Page Comparison

Versions Compared

Old Version 10

New Version Current

Key

What can we help you with today? Page Tree Search

General features

Getting started

Using

Applets

Skills and skills based routing

Interactions and interaction plans

Named routes and telephone numbers

Popping and whispers

ACDs and UCDs

Reference

What can we help you with today?
Page Tree Search