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To import a call center definition fileconfigure the call center after installing Vonage Contact Center into Salesforce for the first time, perform the following steps:

1. Create a new XML file with the following content:

   Code Block

   language	xml
   theme	Eclipse
   title	CallCenterDefinitionLive.xml
   linenumbers	true

   <callCenter> <section sortOrder="0" name="reqGeneralInfo" label="General Information"> <item sortOrder="0" name="reqInternalName" label="InternalName">NewVoiceMedia</item> <item sortOrder="1" name="reqDisplayName" label="Display Name">NewVoiceMedia in Salesforce</item> <item sortOrder="2" name="reqAdapterUrl" label="CTI Adapter URL">https

   Go to Setup in Salesforce.

2. On the left-hand side of the Salesforce window, in the search box, type 'Call Centers'. Call Centers appears below the search box.
3. Click Call Centers. All Call Centers appears.

4. Click the Vonage Contact Center in Salesforce call center.

5. Click Edit.

6. When you first install Vonage Contact Center into Salesforce, the item labelled CTI Adapter URL contains https://***.

   newvoicemedia

   cc.vonage.com/CallCentre/ServiceCloud/AgentInterface

   ?newlogin=true</item> <item sortOrder="3" name="reqUseApi" label="Use CTI API">true</item> <item sortOrder="4" name="reqSoftphoneHeight" label="Softphone Height">*height*</item> <item sortOrder="5" name="reqSoftphoneWidth" label="Softphone Width">202</item> <item sortOrder="6" name="reqSalesforceCompatibilityMode" label="salesforceCompatibilityMode">*interface*</item> </section> </callCenter>

   Make the following modifications:

   . Replace ***

   for the item labelled CTI Adapter URL with the

    with the correct subdomain for your region: 

   Insert excerpt
   _

   ExcerptNVMRegions

   ExcerptVCCRegions _

   ExcerptNVMRegions

   ExcerptVCCRegions nopanel true

7. Replace *interface* for the item labelled salesforceCompatibilityMode, depending on which Salesforce interface or interfaces you want to use NewVoiceMedia with. Choose one of the following values:

   • Classic
   • Lightning
   • Classic_and_Lightning

Replace *height* for the item labelled Softphone Height with the number of pixels ContactPad requires to display correctly.
If you are using the Salesforce Classic interface, replace *height* with 400.
If you are using the Salesforce Lightning interface, replace *height* with 440.

Note
If you are using both interfaces, replace *height* with 440. You will see a small amount of white space at the bottom of ContactPad in Classic apps.

8. Optionally, if you already have a call center named NewVoiceMedia (or ContactWorld), change the values of the items labelled InternalName and Display Name, on lines 3 and 4 respectively. You cannot have more than one call center with the same name or display name. 
Save the file in a suitable location.
9. Go to Setup in Salesforce.
10. On the left-hand side of the Salesforce window, in the search box, type 'Call Centers'. Call Centers appears below the search box.
11. Click Call Centers. All Call Centers appears.
12. Click Import. Call Center Import appears.
13. Click Choose File. An Open dialog box appears.
14. Locate and select the call center definition XML file that you created in step 1. Click Import.

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1. For example, if you are in the EMEA region, set CTI Adapter URL to https://emea.cc.vonage.com/CallCentre/ServiceCloud/AgentInterface.

   Info
   Optionally, add the account parameter to the URL to specify the account you want to log in to. This will ensure that account-specific single sign-on options are available. For example, https://emea.cc.vonage.com/CallCentre/ServiceCloud/AgentInterface?account=myVCCaccount.

   
   

2. Click Save.