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To configure the call center after installing NewVoiceMedia Vonage Contact Center into Salesforce for the first time, perform the following steps:
Go to Setup in Salesforce.
- On the left-hand side of the Salesforce window, in the search box, type 'Call Centers'. Call Centers appears below the search box.
- Click Call Centers. All Call Centers appears.
Click the NewVoiceMedia Vonage Contact Center in Salesforce call center.
- Click Edit.
Replace
***
for When you first install Vonage Contact Center into Salesforce, the item labelled CTI Adapter URL with containshttps://***.cc.vonage.com/CallCentre/ServiceCloud/AgentInterface
. Replace *** with the correct subdomain for your region:Insert excerpt _ExcerptNVMRegionsExcerptVCCRegions _ExcerptNVMRegionsExcerptVCCRegions nopanel true IfNote For example, if you are
using NewVoiceMedia in Salesforce to route non-call interactions, you must use a cloud-based URL inin the EMEA region, set CTI Adapter URL
, in the formatto
cloudx.contact-world.net/. To access the API on the appropriate cloud, you must replacehttps://
cloudx
with the cloud you are using. Contact your NewVoiceMedia account manager if you do not know which cloud you are usingemea.cc.vonage.com/CallCentre/ServiceCloud/AgentInterface
.Info Optionally, add the account parameter to the URL to specify the account you want to log in to. This will ensure that account-specific single sign-on options are available. For example,
https://emea.cc.vonage.com/CallCentre/ServiceCloud/AgentInterface?account=myVCCaccount
.- Click Save.