When an agent makes or receives an interaction using Vonage Contact Center, the agent can set a disposition code associated with that interaction. For more information about disposition codes, see Disposition codes for Vonage Contact Center in Salesforce. Anchor top top
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Custom Settings field | Description | Example |
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Log a Call Disposition Code Field | The disposition code field's API name. You must have added the disposition code field to the Log a Call area as described in the previous section. | Disposition_code__c |
ContactWorld Account Key | Your Vonage Contact Center account key. You must also set your API token for the account key. For information about setting your API token, see Configuring Vonage Contact Center API authentication tokens. You may have already added this information to configure another feature. | polik21xpsu |
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