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To configure the call center after installing NewVoiceMedia Vonage Contact Center into Salesforce for the first time, perform the following steps:

1. Go to Setup in Salesforce.

2. On the left-hand side of the Salesforce window, in the search box, type 'Call Centers'. Call Centers appears below the search box.
3. Click Call Centers. All Call Centers appears.

4. Click the NewVoiceMedia Vonage Contact Center in Salesforce call center.

5. Click Edit.

6. When you first install NewVoiceMedia Vonage Contact Center into Salesforce, the item labelled CTI Adapter URL contains https://***.newvoicemediacc.vonage.com/CallCentre/ServiceCloud/AgentInterface?newlogin=true. Replace *** with the correct subdomain for your region: 

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   For example, if you are in the EMEA region, set CTI Adapter URL to https://emea.cc.newvoicemediavonage.com/CallCentre/ServiceCloud/AgentInterface?newlogin=true.
   If you are using NewVoiceMedia in Salesforce to route non-call interactions, you must use a cloud-based URL in CTI Adapter URL, in the format https://cloudx.contact-world.net/. To access the API on the appropriate cloud, you must replace cloudx with the cloud you are using. Contact your NewVoiceMedia account manager if you do not know which cloud you are using

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   Optionally, add the account parameter to the URL to specify the account you want to log in to. This will ensure that account-specific single sign-on options are available. For example, https://emea.cc.vonage.com/CallCentre/ServiceCloud/AgentInterface?account=myVCCaccount.

   
   

7. Click Save.