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  1. Log in to the VCC Admin Portal and go to Configuration (within Account Settings). Configuration appears. For information on accessing Configuration, see Editing Configuration (Account Settings).
  2. Click the Short Codes tab. The Short Codes area appears.

  3. In Short Code Mappings, click Add New. A new line appears.

  4. In the newly added fields, provide the following information:

    Field

    Description

    Example

    Name

    The name used to identify the short code.

    Info

    Name can contain alphanumeric characters and the following special characters:

    • underscore (_)
    • braces ('(' and ')')
    • slash (/)
    • apostrophe (')
    • ampersand (&)
    • period (.)
    • plus sign (+)
    • colon (:)
    • semicolon (;)
    • comma (,)
    • hyphen (-)
    • space ( )


    Note

    Short code names must be unique in your VCC account.


    ACME Phones

    Display in Contact PadThis setting determines whether the short code's name appears in ContactPad.
    Click the check box to make the short code visible within the Make Call or Consult dialog box in ContactPad.

    Short Code

    The number that an agent can dial to make a call to, or use to transfer an existing call to, the number defined in the Destination field.

    Note
    titleMaximum and minimum lengths of short codes


    Maximum length

    The maximum length of a short code is defined in the Length field in the Transfer String Limit section in Configuration (Account Settings). For information about Configuration (Account Settings), see Editing Configuration (Account Settings). The default maximum length is four digits and the absolute maximum is 10.

    Minimum length

    There is no minimum length of short codes. However, if you have integrated your account with Microsoft Teams and are showing ContactPad is configured to display Teams users in the ContactPad address book, you agents cannot dial a short code with fewer than three digits.


    12345

    Destination

    The number that the short code routes the call to.

    Note

    Destination should not be the number of an interaction plan within your account. Short codes are intended to be used for transferring calls outside of Vonage Contact Center.

    Allowable destinations depend on your account settings:

    • If non-geographic numbers are enabled for your account, you can provide any telephone number or email address. It is your responsibility to ensure that the value or values you provide are valid.

    • If non-geographic numbers are not enabled for your account, you must provide a valid telephone number. The telephone number must begin with '01', '02', '03', '0870', and contain no spaces.

    01832 573829 +441832573829


  5. Click Update. The short code appears in the Short Code Mappings area.

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