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How do I configure how often Connect
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updates dynamic Dial Lists and how many
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calls Connect creates?
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When a supervisor creates a Dial List, Connect does not create all the Dial Entries. To save processing time and to avoid Dial List data becoming stale, Connect creates just a few entries when required and refreshes the lists on a configurable schedule. For more information about how Connect refreshes Dial Lists, see Dynamic Dial Lists.
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To change the default settings, define the following fields in custom settings in Salesforce:
| Field | Description | ||||
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| Cache size | The maximum number of call records that Connect adds to a Dial List after updating the Dial List or when an agent requires more call records. The default value is 20.
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| Cache expire time (s) | The interval between Dial List updates in seconds. When this time is exceeded, Connect schedules a job to update the Dial List in the background. The default value is 300 seconds (5 minutes).
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| Max cache expire time (s) | The longest time, in seconds, that a Dial List can go without Connect updating it. When this time is exceeded, Connect updates the Dial List immediately.
The default value is 3,600 seconds (1 hour).
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| Outstanding calls expire time (s) | The time, in seconds, after which Connect recalculates the number of outstanding calls. When using static Dial Lists, to determine the number of outstanding calls, Connect counts the number of remaining call records. With dynamic Dial Lists, Connect runs a job to recalculate the number of outstanding calls. To reduce the number of jobs Connect needs to run, increase the time before Connect needs to recalculate the number of outstanding calls. |
For information about configuring custom settings, see Creating or editing custom settings for Connect.
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