If you have added the Screen Lock for NewVoiceMedia Vonage Contact Center extension to your Chrome browser, the extension can update your ContactPad state whenever your computer is locked. You can configure the extension specifying which — in ContactPad — the state you want to be in when your screen locks. For more information, see see ContactPad with Screen Lock for Vonage Contact Center.
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To use ContactPad with screen lock, you must add the Screen Lock for NewVoiceMedia Vonage Contact Center extension to your Chrome browser. This extension enables you to set the ContactPad state you want to be in whenever your computer is lockedlocks.
To add the extension to your browser, go to Chrome extension for Screen Lock for NewVoiceMediaVonage Contact Center. AlternativelyOr, go to the to the chrome web store at https://chrome.google.com/webstore. Search the store for Screen Lock for NewVoiceMediaVonage Contact Center. Click to add the extension to Chrome. If prompted, click to confirm that you want to add the extension.
When you are logged in to ContactPad, the extension's icon in Chrome changes from grey to purple. The icon changes back to grey when you log out.
Using Screen Lock
Before the Screen Lock for NewVoiceMedia Vonage Contact Center extension can update your state in ContactPad, you must specify which the state you want the extension to set your ContactPad state to.
To specify the state the state you want the extension to set your ContactPad state to when your computer is locked, click the extension's icon in Chrome's address bar.
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You must be logged in to ContactPad to specify the state you want the extension to use. If you are not logged in to ContactPad, when you click the extensions, you are prompted to log in. |
In the liston the home tab in ContactPad, click Settings.
In State after screen lock, click to select the state you want the extension to set ContactPad to when your computer is locked.
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locks.
If you select None, your state in ContactPad remains unchanged when your computer is locked. If you select a minor state that is later disabled, your state remains unchanged when your computer is locked.
If you select Log Out, the extension logs you out of ContactPad and the
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VCC Admin Portal.
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| If you regularly change the device you use ContactPad on, we recommend that you select Log Out in case you forget to log out of one device before logging in on another. |
When you later unlock your computer, your state remains in the updated state.
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| If you don't have the extension installed, an error will appear under the State after screen lock list. Click the error to go to the extension in the chrome web store. |