In Interaction Plans Architect, if enabled for your account, you can configure certain applets to dynamically identify required audio files at run time.
You can use dynamic audio files in the following applets:
- The Take Message applet. applet
- Universal Contact Distributor (UCD) applet
- Announcer applet
- Menu applet
For information about using
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these applets to dynamically identify audio files, see Taking and sending a message from a caller
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(Take Message applet), Using dynamic audio in a Universal Contact Distributor (UCD) applet
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(UCD applet), and Using dynamic announcements (Announcer and Menu applets).
Before you can use dynamic audio files you must perform the following tasks:
- Record and save any audio files you require. For information about recording suitable audio files, see Recording and preparing audio used in applets.
- Upload the audio files to Amazon S3. For information about uploading audio files to Amazon S3, see Using the Amazon Simple Storage Service. If you want to use generic or NewVoiceMedia Vonage Contact Center default audio files, you do not need to do this.
- Create a data source or data sources which are placeholders for audio file names. The file names are set at run time.
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