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To ensure that Connect can access ContactWorld, you must configure some settings in Salesforce. You must set the following values:
- ContactWorld URL
- Call Time Out
- ContactWorld Account Key
- ContactWorld API Authentication Token
You can optionally set values in the Cache size
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, Cache expire time (s), Max cache expire time (s), Outstanding calls expire time (s)
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, Ignore dial list stats, Click To Dial support in Connect and Use Next Contact Time fields.
To create or edit the required custom settings, perform the following steps:
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